1. Integration of Release and Business Verification
In early 2025, Cloopen AI announced the complete integration of its six applications - Insight Agent, Quality Inspection Agent, Call Center Agent, Knowledge Assistant (and other applications) - with DeepSeek Large Model.
The integrated models include:
- DeepSeek-R1 (671 billion parameters), DeepSeek-R1-Distill (32 billion parameters), and DeepSeek-R1-Distill (14 billion parameters).
- Business verification was initiated with a large bank client, using the optimized model of DeepSeek-R1 to test scenario-based solutions.
2. Capability Upgrade: Strengthened Core Scenarios
The six modules of Cloopen AI cover core business scenarios: marketing, sales, service, and enterprise management.
The main improvements after integration include:
- Customer Service: Customer service staff can better understand user intentions, thereby enhancing the service experience.
- Quality Inspection: Artificial intelligence quality inspectors can conduct efficient and accurate risk analysis.
- Marketing: The agent assistant can formulate more professional communication strategies, thereby increasing conversion rates.
- Knowledge Assistant: In enterprise/internal scenarios, it can conduct more in-depth intent analysis and provide answers that are in line with specific contexts.
3. Industry Focus: Cooperation in the Financial Sector
Multiple enterprises have jointly verified "Large Model Insight Agent" and "Large Model Quality Inspection Agent".
Dual Focus:
- Integrate large models into the bank's workflow to explore innovative application scenarios.
- Personalize/micro-tune large language model applications according to the needs of each bank, while strengthening data security and privacy compliance.
4. Future Roadmap: Optimizing Solutions and Collaborative Creation
- Priority will be given to the needs of the financial industry, striving to achieve the best balance between cost, security, and effectiveness.
- Provide reliable and efficient artificial intelligence solutions through diversified model adaptation/composition strategies.
- Collaborate with all participants in the ecosystem to explore intelligent scenarios and jointly create greater value.