Under the increasingly strict financial regulatory environment, non-compliant calls may result in huge fines, and customer complaints may even lead to business disruptions. The traditional quality inspection methods rely on manual sampling or simple rule engines, which have problems such as high missed detection rates, poor flexibility and uncontrollable costs.
Cloopen ai Quality Inspection Agent proposes an innovative quality inspection solution by deeply integrating the full version of DeepSeek with financial industry experience:
- Large model semantic quality inspection: Based on the deep thinking ability of DeepSeek, it accurately identifies complex semantics and financial risks, and handles long sequences of conversations.
- Full compliance quality inspection: Breaks through traditional limitations and supports real-time quality inspection of multi-modal data, achieving 100% full-scale quality inspection.
- Combination of large and small models: Combines large model semantic quality inspection and small model rule quality inspection to reduce operational costs and improve quality inspection efficiency.Financial knowledge injection: Pre-trains and injects financial regulatory provisions to build an exclusive knowledge graph, covering core financial scenarios.
Cloopen ai Quality Inspection Agent enhances efficiency and quality in business scenarios:
- Marketing compliance: Real-time interception of non-compliant language, capturing customer demand signals, and optimizing sales language.
- Credit risk control: Identifying high-risk language patterns, and dynamically monitoring the compliance of collection processes.
- Service optimization: Identifying potential customer complaint risks and automatically generating agent performance evaluations.
Cloopen ai Quality Inspection Agent boasts advanced technology, rapid implementation capabilities and advantages in finance and other fields. It has collaborated with over 50 financial institutions to jointly build scenario-based rule libraries and continuously iterates on industry best practices.