Recently, the "Large Model Quality Inspection Agent QM Agent Solution" jointly developed by Cloopen aiand Changjiang Securities has won the "2025 AI Agent Best Practice Case Award" established by a well-known consulting institution, Analysys. This award aims to recognize the innovative practices in the field of intelligent quality inspection carried out by both parties and the industry benchmark value thus established.
As the sixth listed securities firm in China, Changjiang Securities has been at the forefront of financial innovation since its establishment in 1991, building a comprehensive financial service system that covers the entire country, has a complete range of businesses, and provides first-class services. In recent years, facing the dual challenges of increasingly strict financial regulation and the upgrading of customer services, Changjiang Securities has actively promoted the strategy of technology-driven development, integrating cutting-edge technologies such as artificial intelligence and big data into the entire process of operation management and risk control, and accelerating the construction of a smart operation system.
The "Big Model Quality Inspection Agent AI Agent" solution jointly developed by Cloopen ai this time, focusing on the complex and highly compliant customer follow-up scenarios in the securities industry, integrates the semantic quality inspection of the big model with the rule engine of the small model to build a quality inspection intelligent agent with both context understanding and precise compliance detection capabilities. It has achieved full-scale intelligent quality inspection of customer services, with an accuracy rate of up to 96%, far exceeding the industry average level.
The system not only can accurately identify deviations in service language and potential risks, but also provides a visual quality inspection dashboard and a closed-loop management process, significantly enhancing operational efficiency and customer experience.
In the future, Cloopen ai will continue to collaborate with Changjiang Securities, leveraging fintech to continuously expand the boundaries of digital and intelligent capabilities, deeply explore high-value application scenarios, and continuously contribute to the construction of a smart financial system and high-quality financial development.